Store Policy

Customer Care

At Vintagefactory, we strive to provide our customers with high-quality products and excellent service. To maintain efficiency and keep our prices competitive, we have instituted a "No Return" policy with the following exceptions:

Exceptions for Returns:

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 15 days of receiving your order. We will gladly replace the item at no additional cost to you.
Incorrect Items: If you receive an incorrect item in your order, please contact us within 16 days of receiving your order. We will promptly send you the correct item and provide instructions for returning the incorrect item.

Conditions for Returns:

Unused Condition: To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.
Original Packaging: The item must be returned in its original packaging, including any tags, labels, or accessories.

How to Initiate a Return:

To initiate a return for a damaged, defective, or incorrect item, please contact our customer service team at [Contact Information]. Please provide your order number and a description of the issue, and we will assist you with the return process.

Refund Process:

If your return is approved, we will process a refund to the original payment method used for the purchase. Please allow 5 days for the refund to appear in your account, depending on your bank or credit card issuer's policies.

If you have any questions or concerns about our No Return Policy or need assistance with a return, please don't hesitate to contact us at vintagefactorycustomercare@gmail.com. Our customer service team is here to help.

Privacy & Safety

Privacy and Safety Policy

At Vintagefactory, we are committed to ensuring the privacy and safety of our customers. This Privacy and Safety Policy outlines how we collect, use, and protect your personal information when you use our website.

Information We Collect:

Personal Information: When you place an order or register on our website, we may collect personal information such as your name, email address, shipping address, and payment information.
Browsing Information: We may collect information about your browsing activity on our website, including the pages you visit and the links you click.

How We Use Your Information:

Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your orders, and provide customer support.
Improving Our Services: We may use browsing information to analyze trends, track user interactions, and improve the user experience on our website.

Data Security:

Encryption: We use industry-standard encryption technology to protect your personal information during transmission over the internet.
Secure Payment Processing: We partner with reputable payment processors to securely process your payment information.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Sharing Your Information:

Third-Party Service Providers: We may share your personal information with third-party service providers who help us operate our website, process payments, and fulfill orders.
Legal Compliance: We may disclose your personal information if required to do so by law or in response to a valid legal request.

Your Choices:

Opt-Out: You may choose to opt out of receiving promotional emails from us by following the instructions in those emails. However, we may still send you non-promotional communications, such as order confirmations and customer service messages.
Access and Update: You may access and update your personal information by logging into your account on our website.

Changes to This Policy:

We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.

If you have any questions or concerns about this Privacy and Safety Policy, please contact us at [Contact Information].

Payment Methods

Credit / Debit Cards
PAYPAL